Shipping policy

Shipping Policy

Last updated: September 21, 2026

Snugmory products are personalized and made to order. Production time and shipping time are calculated separately.

Production time

Most orders are produced within approximately 72 hours after the order is confirmed and all required customization information has been received. Orders with unclear photos, missing information, address concerns, or unusually high volume may require additional time. Production estimates are not guaranteed delivery dates.

Shipping time

After production, delivery to most U.S. addresses takes approximately 10 days. Carrier delays, customs processing, severe weather, holiday volume, remote locations, and other events outside our control may extend delivery time.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take several days to display movement after a label is created or a parcel enters the carrier network.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address is incorrect. We cannot guarantee an address change after production or shipment begins. Additional shipping charges may apply when a package must be reshipped because the address provided was incomplete or incorrect.

Delayed, lost, or marked delivered orders

If tracking has not updated for an extended period, or if a package is marked delivered but cannot be located, contact support@snugmory.com. We may ask you to confirm the address, check with household members or neighbors, and contact the carrier. We will review eligible cases and determine the appropriate resolution based on the available tracking and carrier information. Items from the same order may occasionally arrive in separate packages with separate tracking details.