Refund policy

Returns and Refunds Policy

Last updated: September 21, 2026

Because every Snugmory product is made using customer-selected photos, text, sizes, and other options, personalized items are not eligible for return or exchange because of a change of mind, an incorrect size selection, or an error in information submitted by the customer.

Eligible quality issues

Please contact support@snugmory.com within 7 days after delivery if your order arrives damaged, has a manufacturing defect, contains a production error, or is materially different from the customization information confirmed with your order.

Include your order number, a description of the problem, clear photos of the full item, close-up photos of the issue, and a photo of the shipping label or packaging when relevant.

Available resolutions

After reviewing the claim, Snugmory may provide a replacement, partial refund, or full refund, depending on the nature of the verified issue. Do not return an item unless our support team provides return instructions. Unauthorized returns may not be accepted.

Items not considered defective

Minor color differences caused by screen settings, lighting, fabric texture, or printing processes.

Small differences in image placement or cropping that are normal for made-to-order printing.

Low image quality resulting from the photo supplied by the customer.

Incorrect spelling, size, color, quantity, or photo selected by the customer.

Normal wear, damage caused by improper washing, or damage occurring after delivery.

Cancellations and changes

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but personalized orders may enter production shortly after purchase. Changes and cancellations are not guaranteed once production begins.

Refund timing

Approved refunds are sent to the original payment method. Banks and payment providers may require additional processing time before the refund appears in your account.